Frequently Asked Questions

What is your refund policy?

Click here for our full refund policy
In short:
- Seed Packs- Replacement only (14 days)
- Live Plants- Replacement or refund (7 days)- Pictures required
- Fresh produce- No replacement or refund (File claim with USPS for delays)
- International orders- No replacements or refunds

What is the best way to sow seeds for germination?

Click here for dedicated guide to this topic. It can also be found on our FAQ page titled "Seed Starting Guide"

Can I pick up my order locally instead of paying for shipping?

Absolutely! At checkout, select "Pickup" instead of "Ship". You will receive a notification when your order is ready to be picked up (within 2-4 business days). Your order will be placed at our front door with a copy of your invoice, so feel free to simply grab & go! We typically offer pickup on Sunday, Monday, and Tuesday. Orders that are not picked up after 72 hours will be cancelled and returned to our inventory. If you need to request a pickup date outside of these days, send us a message and we will do our best to coordinate!

What should I do after receiving live plants in the mail?

Click here for a dedicated guide to this topic. It can also be found on our FAQ page titled "Guide to Receiving Plants After Shipping"

What type of container do you ship live plants in?

Depending on the variety, plants may be shipped in a 3" plastic cell from a 1020 tray or similar container with organic soil mix. Alternatively, they may ship as a rooted Rockwool starter cube without soil.

Are the plants I received hardened off?

Sometimes they are, sometimes they are not. It's safest to assume they are not!
Click here or here for two great guides explaining the process of hardening off.

Can you tell me more about your seeds?

What does it mean that your seeds and plants are open pollinated, non-isolated, or may be unstable?

Open Pollinated: Seeds are produced via natural pollination (bees, wind).
Non-Isolated: Plants were grown near different varieties of the same species. Cross-pollination likely occurred, so the resulting seeds may produce unpredictable hybrids. The flavor, size, color, and heat level may vary from one year to the next.
Unstable: A hybrid (like an F2 or F3 generation) that hasn't been "fixed" yet; offspring may show diverse or inconsistent traits until stabilized over several generations.

Why did my order get delivered in a random box?

We use recycled boxes to ship many of our orders, so packaging can often be very random!

Do you ship internationally?

Short answer: Yes.
Long answer: We ship our products all over the world. It is up to the purchaser to determine if the items purchased are not restricted. Any tariffs, quarantine fees, taxes, or customs charges are the purchaser’s responsibility. We are not responsible for lost, stolen, confiscated, destroyed, or returned packages. We will not complete phytosanitary certificates. International orders are non-refundable.

What shipping service do you use?

All of our plants are shipped using USPS Priority Mail, which includes tracking and $100 insurance in the event that a claim needs to be filed.
All of our seed packs are shipped using USPS Ground, which includes tracking.

Why do you only ship live plants on Mondays and Tuesdays?

We've found that shipping packages earlier in the week reduces delays in delivery from the post office. It also avoids packages getting stuck in a hot truck or warehouse over the weekend.

Why does my plant I received looker smaller than the listing photo?

As described in the listing, the included photos are for reference only. Your plant may be slightly shorter, larger, or fuller but still within the listed range. Often times, customers are very pleased that their plants were much larger than expected!

Do you "top" your plants?

Often times we do top our plants (esp tomatoes and peppers) throughout the growing season and prior to shipping to control their size for shipping and encourage a shorter, bushier growth habit. This does not affect the integrity of the plants and new stems will grow from the topped nodes.

My ripe fruits look different than expected, what gives?

Our plants are grown from seeds that are open pollinated and non-isolated. Variability can occur in flavor, size, color, or heat level. Replacements or refunds will not be provided for differences in plant characteristics.

There are two (or more) seedlings growing in the pot that I received, can I separate these to have more plants?

Yes! To separate seedlings, generously soak the soil with water and slide the seedlings out of their container. Gently remove the soil from around stems and slowly tease the roots apart until the seedlings separate. Congrats! You can now re-plant or re-pot each seedling. Allow several days for the seedlings to adjust to new their container and avoid transplant shock.
Click here for a great video on separating seedlings!